A Complete Guide to Managing Your Orders
The Orders section is designed to help you manage and prioritize your fulfillment workflow with ease. The page is organized into several key tabs, each intentionally sorted to help you focus on the most critical tasks, from fulfilling new orders to addressing overdue items.
1. Navigating the Orders Page
The Orders section is designed to help you manage and prioritize your fulfillment workflow with ease. The page is organized into several key tabs, each intentionally sorted to help you focus on the most critical tasks, from fulfilling new orders to addressing overdue items.
All
- Default Sort: Newest to Oldest (by Order Date)
The All Orders tab shows your full order history, starting with the most recent orders at the top.
Open
- Default Sort: Oldest to Newest (by Order Date)
This is your main “to-do” list for orders. Sorting by the closest ship-by date helps you prioritize what needs to be fulfilled first—so nothing gets missed or delayed.
Past Due
- Default Sort: Most Overdue First (by Days Late)
This tab is for catching up. You’ll want to tackle the most overdue orders right away, and this sorting helps you quickly see what needs urgent attention.
2. Understanding Order Statuses
Each order is assigned a status that reflects its current stage in the fulfillment process. The status is determined by the state of the products within the order.
| Open | If at least one of the products in the order does not have a tracking number, the order is Open. |
| Fulfilled | If at least one of the products in the order has a tracking number, and no products in the order are in Open status, the order is Fulfilled. |
| Cancelled | If 100% of products in an order are cancelled, the order is Cancelled. |
| Delivered | If all non-cancelled products in the order have delivery stamps, then the status is Delivered. |
3. The Order Listing Table
The main table on the Orders page provides several key pieces of information for each order at a glance. The following table provides a detailed explanation of each column in the Order Listing view.
| Order ID | The unique identifier for the order on the ShopDot platform. |
| Status | The current fulfillment status of the order (Open, Fulfilled, Cancelled, Delivered). |
| Ship By Date | The deadline by which the brand must ship the order. |
| Days Late | Calculated value: The number of days an order is past its "Ship By Date". Populated only when overdue. |
| Order Date | The date the order was placed by the seller. Dependent on Order Cutoff time. |
| Seller | The name of the seller who placed the order. The order was placed on this Seller's online storefront. |
| Customer | The name of the end customer who will receive the shipment. |
| Qty | The total quantity of all individual items in the order. |
| Tracking | The shipping carrier's tracking number for the shipment. |
| Total | The total wholesale value of the order. |