Getting Paid
Before you can receive earnings for fulfilled orders, set up your payout details and learn where to track deposits. The Getting Paid area has two parts: Bank Info, where you securely enter your account details for verification, and Payout History, where you review past payouts, dates, and downloadable statements.
Bank Info
| Field | What it is | How to fill it | Tips |
|---|---|---|---|
| Account Holder Name | The name on the bank account that will receive payouts. | Enter the legal name exactly as it appears on the bank account. | Match this to your My Profile business name to avoid verification delays. |
| Bank Account Type | The type of bank account receiving funds. | Select Checking or Savings. | A dedicated business checking account is recommended for reconciliation. |
| Routing Number | The 9‑digit ABA number for your U.S. bank. | Enter the routing number from a check or your bank portal. | Double-check for typos; incorrect numbers will fail verification. |
| Account Number | Your bank account number for deposits. | Enter the full account number. | Verify carefully; for security, only the last digits will display after saving. |
| Security Note | How to make changes after setup. | To update banking details later, contact the support address shown in-app. | This protects your account from unauthorized changes. |
Payout History
- Payouts are processed monthly for shipped orders to U.S. bank accounts only.
- If verification fails, recheck the name/number formatting and try again, or contact support@shopdotapp.com as instructed in the app.
| Section | What it is | How to use it | Tips |
|---|---|---|---|
| Payout ID | Unique identifier for each payout. | Reference this ID when contacting support. | Include the ID in tickets for faster troubleshooting. |
| Settlement Period | The order activity window included in the payout. | Use it to match deposits to order dates. | Helps reconcile refunds, chargebacks, and timing differences. |
| Payout Date | The date funds were released to your bank. | Compare with your bank statement deposit date. | Banks may take 1–2 business days to post. |
| Amount | Total sent for that payout. | Confirm against your accounting records. | Download the statement using the icon at right. |
| Download Icon | Exports payout details for bookkeeping. | Click the icon to download documentation. | Save statements monthly for audits and tax prep. |