A Complete Guide to Onboarding onto ShopDot

This onboarding guide will walk you through the essential steps to set up your ShopDot Pet brand account. We'll cover five key sections to get your brand ready to connect with pet care providers:

We'll cover five key sections to get your brand ready to connect with pet care providers:


  1. My Profile
  2. Business Terms
  3. Integration with Shopify
  4. Integration with WooCommerce
  5. Notifications
  6. Getting Paid

Each section contains important information needed to complete your onboarding and start selling through our network of pet professionals.

My Profile

The Profile sections allows you to share information about your brand to your sellers. This information will be visible to all sellers within ShopDot.

Brand Information

Brand logo

Format type: JPEG or PNG

Max size is 5MB

Not less than 512 x 512 pixels and not more than 1024 x 1024 pixels

 mandatory
Brand name This is the name of your brand mandatory
Brand website This is the website of your company mandatory
Brand values This allows retailers with similar values to find and connect with you optional
About the brand Share your brand story with retailers mandatory
Add a Youtube or Vimeo video link Include a video that really highlights your brand/products optional

Giving Back

Let sellers and customers know how your brand gives back

Describe your charitable giving or community program optional
List of organizations you support optional

Sellers Access Level


Switching the open toggle on means Sellers can instantly publish your products onto their storefront

Switching the open toggle off means Sellers cannot instantly publish your products onto their storefront. They need your approval first


Click on Save & Continue.

Business Terms

Here you will define your standard business policies for sellers.

Commission

Default Commission Percentage is the commission rate paid to sellers for each product.

  • If the Default Commission is 20% and a product sells for $50, the seller will earn $10 (20% of $50) from that sale.
NOTE: This default commission percentage can be modified on the product level in the Products tab ​

Inventory Rules


Available Inventory Percentage
  • Available Inventory % is the percentage of total inventory to make available on ShopDot. This helps manage your stock level across all sales channels
    • If you have 100 units of a product in stock and set the Available Inventory % to 60%, then 60 units will be made available for sale for ShopDot sellers, while the remaining inventory can be reserved for your other sales channels.
Available Inventory Safety Stock
  • Choose a minimum stock level to avoid overselling. This prevents overselling by holding back a buffer. It defaults to one unit, but you can adjust it. If a product drops to or below this number, it will automatically unpublish until restocked
    • If you have 100 units of a product and set the Safety Stock to 10, only 90 units will be available on ShopDot , with 10 units held to help prevent overselling.

Shipping Policies

Ship From Location Enter the address where you ship products from
Flat Shipping Rate This is the fixed shipping cost customers will pay per order. Entering zero will display as Free Shipping, meaning your brand covers the cost.
Days to Ship the time it takes to pick, pack, and hand off an order to the carrier. Choose a number that reflects your real process: too high may drive customers to faster options, too low risks delays and disappointment.”
Update : Days to Ship was previously called Days to Fulfill and allowed you to enter a range. It has now been updated to a single numeric value.

Returns and Refunds

Return Eligibility

Choose how to handle returns and refunds for your products

*If you select Specified Timeframe, enter the number of days customers have to return a product, like 30 days

*If you select Free Returns & Exchanges, return shipping defaults to your brand
Return Shipping Responsibility Indicate who will cover the return shipping costs

Samples

Sellers can request from brands to showcase at their pet care service business, tradeshows, etc. They’re a great way to introduce your products to their customers and clients, build trust with pet professionals, and help drive future sales.

Sample Availability Do you offer product samples?
Contact for Sample Request Enter your email— this is how sellers will contact you to request samples. Sellers will contact you directly through your email and not through the ShopDot platform

Integrations with Shopify

ShopDot currently integrates with Shopify to pull product listing content and real-time inventory directly from your Shopify store. Additionally, all orders from sellers flow back to your store.

During your onboarding experience, you will be asked to connect your Shopify store to ShopDot. If you use Shopify as your eCommerce store, you will need to configure your Shopify store before proceeding to the other onboarding steps.


How to find your Shopify store URL:

  • Go to your Shopify Admin panel and click on Settings > Domains
  • Within Domains, you will find your Shopify URL which ends in .myshopify.com

Here are the steps to connect your Shopify store to ShopDot:


  1. Enter your Shopify URL Prefix and click on the Connect button.
Only enter the name of your Shopify store without .myshopify.com.


Shopify URL: <your store name>.myshopify.com


  1. You will be redirected to your Shopify's login page and will be asked to grant permission for ShopDot to access your Shopify store. Follow the instructions from Shopify to Add ShopDot as a sales channel.​

  1. After completing the steps from Shopify, you will be redirected back to ShopDot's onboarding steps where you will see that this step is now complete.


NOTE: By default, ALL products are automatically added to the ShopDot sales channel when you install the ShopDot sales channel app. Changes made in ShopDot do not carry over to your Shopify store. ​
​
Before you sync products from your Shopify store to ShopDot, make sure you remove products you do NOT want in ShopDot from the ShopDot sales channel in Shopify.

Integrations with WooCommerce

ShopDot currently integrates with WooCommerce to pull product listing content and real-time inventory directly from your WooCommerce store. Additionally, all orders from sellers flow back to your store.

During your onboarding experience, you will be asked to connect your WooCommerce store to ShopDot. It is mandatory for brands to configure their eCommerce store before proceeding to the other onboarding steps.

Here are the steps to connect your WooCommerce store to ShopDot:

  1. Enter your WooCommerce URL and click on Connect button.
Enter your store URL (no need to include https:// and / after the URL). For example: mystore.com or shop.mystore.com

WooCommerce URL: <your store name>.hostingersite.com

  1. You will be redirected to your WooCommerce login page and will be asked to grant permission for ShopDot to access your WooCommerce store. Click Approve


  2. After completing the steps from WooCommerce, you will be redirected back to ShopDot's onboarding steps where you will see that this step is now complete.

NOTE: When you initially integrate your WooCommerce store with ShopDot, all of your published products appear in the Products tab automatically. Products moved to Trash are marked as Disconnected in ShopDot. Products set to Draft or Under Review are marked as Inactive in ShopDot. ​

Notifications

Manage contact details for notifications.

How quickly will you respond to business partners and customers? Please specific your response time (must be greater than 0). This shows sellers and customers how quickly you respond. Choose a timeframe that’s realistic and respectful, since timely communication builds strong partnerships and customer trust.
Customer support Please enter email for customer inquires
Technical support Please enter email for technical support
Accounting Please enter email for accounting needs

NOTE: You may use the same email address across different categories.

Getting Paid


We'll take care of charging your customers and paying you out on all orders you fulfill. We charge a 12% transaction fee of the net product amount for those on the Starter Plan and a 10% transaction fee of the net product amount for those on the Growth Plan.

As a Brand, you will have an account with our payment gateway, Finix, in order to receive payouts from your customers. All information is fully encrypted through Finix and ShopDot does not store any confidential information from the Getting Paid section.

Contact Information

This information is required to set up your payment processing


Legal business name Enter the legal name of your company. mandatory
Business email address Enter your business email address mandatory
Phone number Enter your business phone number mandatory

Bank Details


You must fill out Business Details before completing Bank Details


Name of the bank account holder Enter the first name and last name of the bank account holder. mandatory
Bank account type

Select the bank account type:

  • Checking
  • Savings
 mandatory
Routing Number This is the 9-digit routing number of the account used for ACH transactions. mandatory
Account Number Enter the bank account number mandatory

NOTE: To update your bank account information, please contact us on support@shopdotapp.com.
  • Click Save & Continue

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